Were here to help you with your exchange or return. Please use the form included with your order or download a form here.
Returns and Exchanges
Returns and Exchanges can be made within 60 days of shipment of items.
• All returned items must be unworn and in original wrapping with tags.
• Shoes must be in original unmarked & undamaged shoe box. Please place the package inside another shipping container or box. Please do not tape or label shoe box.
• Shipping charges are non refundable.
It is the customer’s responsibility to return all merchandise that is needed for refund or exchange.
Alexandra Costumes is not responsible for merchandise lost in transit back to us.
Please allow 2-3 weeks for processing your return or exchange. For faster exchanges we recommend that you place a new order for your exchanges before we receive your exchange.
We will accept returns for PayPal orders, however you will receive a check refund instead of a credit to your PayPal account. You will have to place a new order if you want to exchange for a different size or for new items.
Items That May Not Be Returned
Tights, Undergarments, Books, CD’s, Video’s, DVD’s, ALL Hair Accessories, ALL Footcare Items, Poms, Discontinued or Clearance Items and Any Custom Merchandise including, but not limited to; Custom Warm Ups, Custom Uniforms, Custom Bags, Custom Tee Shirts.
In the event a customer receives the wrong or defective merchandise a replacement will be issued to the customer at no cost. The original item(s) must be returned to our warehouse within 30 days from shipment of item. If an item was sent in our error, or you received a damaged item, please contact our Customer Service Department at 1-800-762-3347.
Please Send All Return & Exchanges To:
7842 College Road
Baxter, MN 56425