Telephone Orders & Customer Service: 1-800-762-3347
Orders can be phoned in toll free at 1-800-762-3347 from 7:30 am to 6:00 pm CST (Central Standard Time) Monday through Friday. Fax orders accepted at 218-829-7618. 24 hours a day, 7 days a week. Mail your order to: Alexandra Costumes PO Box 724, Brainerd, MN, 56401, or order at www.alexandracostumes.com.
We accept personal checks, money orders, PayPal, Mastercard, Visa, American Express or Discover charge cards. School purchase orders are welcome. Prices are subject to change without notice. Sorry No C.O.D.
Alexandra Costumes reserves the right to hold your order for two weeks until your check clears your bank. This policy is for new customers without a payment history. To expedite your order please pay by credit card, money order or cashiers check.
If you are not completely satisfied with your order, we will accept the return of any item for exchange or refund, according to the terms of our return policy. The prices in our catalog/website are subject to change without notice.
For specific returns information,click here.
Custom orders cannot be cancelled, returned or exchanged. Poms, custom warm-ups and bows are not returnable.
We will make Every effort possible to ship orders complete. In the event that we are temporarily out of stock of an item that you ordered, we will send out “in stock” products and the balance of the order will follow as soon as possible. International orders will be charged full shipping charges on back orders. Please specify if you would like your order shipped complete only.
• Canadian orders are shipped UPS standard. International orders are shipped UPS Expedited where available.
• Canadian and International customers are responsible for all taxes and custom fees that are added to your shipment.
Alexandra Costumes publishes information on the Site as a convenience to its visitors. Alexandra Costumes product information is provided for informational purposes only. While Alexandra Costumes attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site at any time without notice.
Visitors assume all responsibility and risk with respect to their use of the Site. Alexandra Costumes disclaims all warranties, representations and endorsements, express or implied, with regard to information accessed from or via the Site, including but not limited to all express and implied warranties, such as warranty of title, merchantability, non-infringement and fitness for a particular purpose. Alexandra Costumes does not warrant that the Site is free of computer viruses, bugs or other harmful components. Alexandra Costumes does not warrant that the functions contained in the material will be interrupted or error-free or that errors will be detected or corrected. Alexandra Costumes does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the Site. Alexandra Costumes does not have any duty to update the Site or modify its Content or Code, and Alexandra Costumes shall not be liable for its failure to update such information. It is your responsibility to verify any information contained in the Site before relying upon it.
IN NO EVENT SHALL ALEXANDRA COSTUMES BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, WHETHER IN AN ACTION UNDER THEORIES OF CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OR PERFORMANCE OF THE INFORMATION ON, OR ACCESSED THROUGH, THE SITE.
Alexandra Costumes reserves the right to withdraw access to the Site and revise the services and products described in the Site at any time without notice.
Alexandra Costumes may at any time revise the terms and conditions contained in this Legal Statement by updating this posting. You are bound by any revisions and should periodically visit this page to review the current terms and conditions which apply to your use of the Site.
The invalidity of any term, condition or provision of this Legal Statement shall not affect the enforceability of those portions of the Legal Statement deemed enforceable by applicable courts of law.